The table below should help explain all of the charges on your regular monthly bill. Take a look at our Online Services Support page or call our call centre toll free at 1-85 during our business hours from 7am-6pm PST 10am-9pm EST Monday to Friday. Simply go to If you are having trouble logging into your online account we may not have your correct email address on file. You are able to view your last, current and any previous monthly bill Online at anytime. If your bill seems larger then expect please take account of taxes and that you may have incurred overages or extra service charges. If you know you are not going to be able to pay on time or have any other inquires please contact us. Late or unpaid outstanding balances after the 25th will incur a extra 5% charge every month for up to three months, after 1-2 months your account may be suspended or terminated. You are expected to pay your invoice in full by the 25th of every month. To view your Monthly Bill at any time please login to your Online PhoneBox account. We send you your Monthly Bill notice on the 15th of every month to your email account. Lost or Stolen items will not be refunded.
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